Mr Simon Nerro Davor, Acting Commissioner of the National Insurance Commission (NIC), has underscored the need for insurance firms to streamline claims and procedures to ensure better quality service to clients.He noted that a good claim resolution process was essential for prompt and fair treatment of policy holders.“When policy holders need to make claims, we have to be there and make sure that the whole process or experience is as easy as possible for the customer,” he said.Mr Davor was inaugurating the Takoradi branch office of the NIC located in the central business district.He asked insurance companies to adopt policies and high ethical and professional standards by offering innovative insurance services and products.Mr.
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